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Consequently, the casino closed the player’s account and settled all bets with odds of 1. The remaining balance of 500 Canadian dollars was withdrawn by the player. We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit. The player had tried this process three times and waited for two weeks, but the issue remained unresolved.
You can choose between the most popular bank card methods such as Visa, MasterCard and Maestro. There is also a spread of e-wallet services that players can use for fast deposits and withdrawals such as Skrill, Qiwi, Epay and many more. The company also offers its users a wide selection of online casino games, including slots, roulette, blackjack, and other popular gambling games.
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The player had indicated that the only issue was with the account statement, with all other aspects having been verified already. The Complaints Team had extended the response timer by 7 days, but the player did not respond within the given time frame. The player from Mexico had experienced issues with the document verification process at 1xBet as he could not provide a bank statement with a card number on it. Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so.
As we didn’t deal with complaints submitted on behalf of a third party, this complaint was rejected. The player was advised to have the actual account holder file the complaint. The player from Uzbekistan had been using 1xBet Casino for over three years and was unable to withdraw his funds due to new verification requirements. Despite having provided all requested documentation and screenshots, the casino’s security service remained unsatisfied and had stopped responding to the player’s queries. The player had submitted multiple documents including ID photos, utility bills, a mobile operator agreement, and transaction screenshots from his crypto wallet.
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Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account. The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system. The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details.
The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player. However, due to a lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions.
Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately. The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts. The casino asked him to send several documents in a physical form to a specific address in Mexico. After the documents were received, likely a communication between the complainant and the casino took place, which we do not have more details about. Later, based on the user’s acceptance of the casino’s solution (a refund of deposited funds) and request to close the case, we concluded the complaint was successfully resolved.
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Consequently, the complaint was rejected due to lack of response from the player. The player from Benin had his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and could not access his account or funds. We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player.
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The player from Iran had deposited money into his account but the funds seemed to be lost. We rejected the complaint because the player stopped responding to our messages and questions. The player from Argentina has deposited money into casino account but the funds seem to be lost. The player from Peru is experiencing difficulties withdrawing his winnings due to ongoing verification. »Cosmo54» from Russia complained about verification issues.
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The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint. The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. However, the casino had not provided any updates since then.
Despite extending the response time by 7 days, the player had failed to respond. Consequently, we were unable to investigate further and had to reject the complaint. The player from Bolivia made a withdrawal request and went through a two-week verification process. The casino is no longer allowing withdrawals through the previous method, Airtm, and instead is pushing for cash-withdrawal. The player is unable to make the cash withdrawal and despite reaching out, the casino’s security team hasn’t been helpful.
And when i want to withdraw i use USDT direct to my wallet and it’s done. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. 1xBET were still using large billboard adverts of England captain Kane and Dele Alli to entice customers to gamble in July this year. Both Liverpool and Chelsea are understood to be in discussion with 1xBET, having been made aware of the licensing issues and have agreed to suspend advertising.
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The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved. The player confirmed that he had played with the deposited funds, making it technically impossible for the casino to credit the bonus afterward. We communicated that we couldn’t compel the casino to credit any bonus and offered further assistance. However, the player expressed dissatisfaction and didn’t require further help. The player from Japan had his account suspended and was unable to withdraw his balance.
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Eventually, the player https://77bets.icu/ had been able to withdraw his funds and thanked us for our assistance in resolving the issue. The player from India had deposited ₹1,900, which had not arrived in his casino account. He complained about the lack of responsiveness from customer support. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.
Despite having undergone numerous verification procedures, including mailing notarized documents to Mexico and participating in a Skype call, her account had remained blocked. The player had complied with all requests, however, the casino had insisted she continue following their instructions. She had sent another set of documents to Mexico, but the issue had remained unresolved as the casino was awaiting the delivery. After a lack of response from the player to the team’s inquiries, the complaint had been rejected. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction.
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The complaint was rejected because the player did not respond to our messages and questions. The player struggles to verify his account for yet unknown reason. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision. The player from Cambodia is experiencing difficulties withdrawing his winnings due to ongoing verification.
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The player from Benin had his account with 1xBet blocked for nearly two years. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000. We attempted to investigate the issue, but due to the player’s lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint.
The player from Germany asked the casino to get self-excluded due to his gambling addiction. He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process.
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From popular sports like football to niche events, there’s something for everyone. The variety keeps things exciting, and I always find interesting options to place my bets on. The player from Belarus is experiencing problems with completing KYC. The casino keeps asking him to send the same documents over and over. The player provided everything and then he was accused of having multiple accounts. Unfortunately, the casino only described what happened without providing supporting evidence, therefore we were forced to close this case as unresolved.
Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded. The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money. The player’s account was closed and his winnings were confiscated due to an accusation of multiple account holdings. The casino then sent the player an email in which they promised to return his deposit.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 1xBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total.
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The player from Chile had won a prize of 18,750 pesos in the Spinomenal tournament but hadn’t received the money even after 6 days. The casino’s support had promised to look into the matter; however, the resolution was delayed. We had requested additional evidence from the player to better understand the situation.
The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service. The player from Argentina had a pending withdrawal at 1xbet casino. Despite having deposited successfully, he was then asked for verification documents, which he had sent, but hadn’t received a response after three days. We had asked the player to provide more details and documents to verify his identity. The player provided the requested information, but it was discovered that the account belonged to a relative.
Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. The Gambling Commission do not provide comment on any information held regarding specific action unless it is in the public interest to do so. As such, we are unable to confirm or deny whether we hold any information within the scope of your request. Section 31(3) of the FOIA (Law Enforcement) exemption applies. Keep up with breaking 1XBET Premier League news, transfer headlines and follow the top football players in the league today.
Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected. The player from Argentina was frustrated by the casino’s persistent request for a photograph of a virtual bank card during the then ongoing verification process. Despite having provided a multitude of requested information, repeated requests for an impossible photograph had pushed the player to consider filing a complaint.
We had asked the player to forward all the relevant communication between him and the casino regarding the issue with his verification. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had no choice but to reject this complaint. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response. The complaint was resolved as the player’s money got credited.